Support for Queenslanders with disability

Queenslanders with disability are being supported through the COVID-19 outbreak, with the Queensland Government and partner organisations working to ensure services remain available and key information is accessible.


Queensland Minister for Disability Services Coralee O’Rourke said it was important that people with disability across the state had support to meet their essential daily needs – such as food and medications.


“Queenslanders with disability, who don’t have carers, family or friends to assist them, are encouraged to phone the Community Recovery Hotline on 1800 173 349 to request essential food, household items and medicines,” Mrs O’Rourke said.


“The Community Recovery Hotline will work with partner organisations to arrange for the delivery of these essentials to the homes of these Queenslanders with disability.


“This Hotline has received more than 1200 requests for support, including more than 550 requests for essential food and almost 300 requests for essential medication.”


The Community Recovery Hotline is also playing a key role in supporting vulnerable older Queenslanders who are self-isolatingby coordinating the mobilisation of a Care Army.


“Seniors seeking essential services and support and Queenslanders wanting to volunteer can contact the hotline,” Mrs O’Rourke said.


“The hotline has now expanded to help coordinate the Care Army, however it remains just as committed to supporting people with disability, vulnerable Queenslanders and people in quarantine with no other support networks.”


The Queensland Government has provided funding to Queenslanders with Disability Network (QDN) to produce a range of resources to assist people with disability in understanding COVID-19 and making necessary preparations.


“We are listening to people with disability and the sector, meeting weekly with peak bodies and advocacy organisations and working with our Commonwealth counterparts to resolve any issues as they arise,” Mrs O’Rourke said.


“I am proud of the work we have undertaken with the disability services sector and our partner organisations such as QDN, to ensure that people with disability have the information they need to prepare for, and stay safe during, this outbreak.


“QDN has created easy-to-read resources to provide accurate and up-to-date information about COVID-19 for people with disability.


“QDN has also teamed up with the University of Sydney to develop a tool to help people with disability manage the impact of COVID-19.”


To find copies of QDN’s COVID-19 ‘Easy Read’ information and the Person-Centred Emergency Preparedness Planning Tool see


The CSIA Business Continuity Toolkit is available at


NDIA clients can also contact the NDIA for assistance by phoning 1800 800 110, emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or via webchat on the contacts page at


Queenslanders who require health advice or information should call 13 HEALTH (13 43 25 84) or see


7 April 2020.