Code of Conduct ushers in new era for retirement living

Australia’s retirement living sector has entered a new era of quality assurance, with the Retirement Living Code of Conduct in full effect since 1 January and about 1000 retirement villages already pre-registered to participate.

 

All retirement village operators are being urged to sign up to the Code of Conduct to certify their communities as Code compliant and give confidence to current and future residents.

 

The Code of Conduct, which is the sector’s self-assessment tool, supports the new Australian Retirement Village Accreditation Scheme (ARVAS) and forms a robust quality framework for the operation of Australia’s approximately 2,300 retirement communities.

 

Operating since October, ARVAS has been driven and is co-owned by the two key organisations representing the retirement living sector, the Property Council of Australia (PCA) and Leading Age Services Australia (LASA), and operated on their behalf by Quality Innovation Performance (QIP), an experienced not-for-profit provider of independent accreditation services.

 

Organisations wishing to apply for accreditation under ARVAS must be an active subscriber to the Code of Conduct.

 

LASA CEO Sean Rooney says the Code, along with the new accreditation scheme, provides assurance to retirees, seniors and their families.

 

“It’s about safeguarding the interests of residents and delivering quality services so people can have confidence in their future and age well,” he said.

 

Ben Myers, Executive Director – Retirement Living at the Property Council, said people thinking of making the move to a retirement community should inquire if their potential future home is signed up to the Code.

 

“A retirement community that signs up for the Code is demonstrating its commitment to high standards across its accommodation, services, management, sales and marketing,” Mr Myers said.

 

“A growing number of Australians will be seeking a retirement community to call home and communities signed up to the Code will be able to stand out.”

 

The Retirement Living Code of Conduct Review Panel, chaired by Dr Elizabeth Lanyon, will undertake independent oversight, monitoring and review of the Code, its content and matters referred to it by the Code Administrator.

 

To begin registration for the Code of Conduct, click here. For more information, email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

14 February 2020.