Royal Commission Hobart: Governance of approved providers of aged care

The Royal Commission into Aged Care Quality and Safety will hold a hearing in Hobart, Tasmania, from Monday 11 November to Friday 15 November 2019.


The hearing will examine the operations of two approved providers of aged care services, and will explore ways to improve the governance of aged care providers.


The hearing will begin with a case study on Southern Cross Care (Tas), with a particular focus on Yaraandoo Hostel, a residential aged care facility in North-West Tasmania, and Glenara Lakes, a residential aged care facility near Launceston. Yaraandoo Hostel was sanctioned in November 2018. Glenara Lakes was issued a notice of non-compliance in January 2019.


This will be followed by a case study on Bupa South Hobart, the only residential aged care facility run by Bupa Aged Care Australia in Tasmania. Bupa South Hobart was one of a number of Bupa care homes that were sanctioned in 2018.


In both case studies, the Royal Commission will hear evidence from family members of residents, current and former staff at the facilities, advisers and administrators appointed under sanctions, and executive management.


The case studies will explore how decisions were made that impacted on the quality and safety of care to residents, and how to ensure that quality and safety of care is core business for those who have the responsibility of governing approved providers.


Catherine Maxwell from the Governance Institute of Australia will give evidence about the key features of good governance, and the particular challenges of governance in the context of aged care.


More information about the Hobart Hearing can be found on the Royal Commission website.


Guidance on how to make a submission to the Royal Commission can be found on the Submissions page.


Time and date:10:00am local time, 11 – 15 November 2019.

Location: Derwent Room, Wrest Point, 410 Sandy Bay Rd, Sandy Bay, TAS 7005.


10 November 2019.