Earle Haven aged care facility abandonment fuels anger

Minister for Aged Care and Senior Australians, Senator Richard Colbeck has expressed deep concern and anger that Earle Haven residents were left as they were yesterday.


“It appears that this incident arose from a contractual dispute between the approved Aged Care provider and a sub-contractor who was providing administrative, nursing, catering and other support services,” Minister Colbeck said.


“It appears that the sub-contractor, without notice, withdrew all services and proceeded to remove equipment from site, leaving the facility unsuitable for residents to occupy.”


“I express my sincere appreciation for the assistance of Queensland Health, local emergency services, and other Aged Care providers who made facilities available to accommodate the residents.”


“We are pleased that all residents have been safely relocated.”


“I also wish to express my appreciation to staff who stayed with residents and alerted emergency services.”


“I find it simply outrageous that a contract dispute could escalate to the situation that it did.”


“I will be using the full suite of resources available to investigate the circumstances of this matter and I have issued instructions to that effect to my Department last night.”


“Resources are being immediately mobilised to support residents and their families to ensure their safety and wellbeing.”


“I will be looking to bring the full force possible of action onto those who put residents of Earle Haven in such a terrible position – it is simply unacceptable.”


Aged Care Quality and Safety Commission

A spokesperson for the Aged Care Quality and Safety Commission said that ensuring the safety and wellbeing of residents of the People Care (Earle Haven) aged care facility at Nerang, QLD is of the utmost priority for the Aged Care Quality and Safety Commission.


The Commission is taking immediate action, working in collaboration with the Department of Health and Queensland Health, to ensure all residents are safe and families are kept informed of the situation.


An assessment team from the Commission, together with the Department of Health, is at the facility this morning to fully assess the situation.


The team is ensuring all residents who have been moved to other residential aged care facilities are safe, have access to their appropriate medication and are given the support they need. The Commission is undertaking a welfare check on all residents that have been moved to other services and will be visiting each of these services to ensure they are safe and receiving appropriate care.


The Commission is also undertaking a review audit of the People Care’s regulatory compliance and will notify the Department of Health as soon as possible about the outcome.


If anyone has a concern about the wellbeing or safety of a resident, they can contact the Commission on 1800 951 822.


12 July 2019.