Pricing transparency vital to success of home care system

Leading Age Services Australia has backed Aged Care Minister Ken Wyatt’s call for improved compliance by home care providers with pricing transparency requirements.


CEO Sean Rooney says ensuring older Australians seeking care in their homes are informed and empowered with regards to their choice of services and of service provider is fundamental to the success of the home care system.


“Transparency around pricing and administration fees provides consumers with the opportunity to make clear choices about the services they are purchasing and the value for money they are receiving.”


Mr Rooney said the home care system is being challenged by the implementation of significant changes, whilst also straining to keep up with growing demand, but overall it is meeting the needs of those receiving care at home.


“In this respect some of our Members have also reported some difficulties with accessing the My Aged Care portal to publish their pricing.


“LASA clearly recognises that some issues, such as variations of some home care prices – particularly administration fees and case management fees – are often a concern for consumers.


“We encourage home care clients with any concerns with any element of the services received, or the prices charged, to discuss this directly with their home care package provider.


“Under the Aged Care Quality Standards, home care providers must also have in place processes for addressing consumer concerns, and where consumers believe that this does not deliver a satisfactory result, they can also raise their concerns with the Aged Care Quality and Safety Commission.


“It must also be said that providers of home care services are under growing pressure due to increased competition, and levels of funding provided not keeping pace with costs.


“The leading industry survey shows that earnings for home care providers have almost halved in the last two years to just $3.49 per client per day.


11 March 2019.