Telecross REDi before the next heatwave

Older South Australians and those with chronic illness, particularly if they live alone, are urged to register now for a free phone service to check on their safety during extreme heat events.


The Telecross REDi service is activated on extremely hot days in conjunction with Red Cross.


Communities and Social Inclusion Minister Zoe Bettison says with more hot weather on the way, now is the time to register for this potentially life-saving service.


“South Australian summers can be incredibly hot and dry, and we have already experienced a heatwave early this season,” Ms Bettison said.


“I urge individuals, carers and families of vulnerable South Australians not to delay and take the time to register so you have peace of mind the next time we face an extreme heat event.


“Extreme heat can drastically affect health and wellbeing, and this is why the State Government funds Red Cross to provide this valuable important community service.


“It’s free and provides assurance for individuals, their families and carers.”


During declared extreme heat events like last week, trained Red Cross volunteers phone the 1000 existing pre-registered clients up to three times daily to check on their wellbeing, asking how they are coping, and reminding them how to deal with the extreme weather.


“If a call goes unanswered, or if someone needs help, an emergency procedure is instigated,” Ms Bettison said.


“Often these calls are where risks are identified and urgent medical assistance is provided.


“I strongly urge people who might be at risk to register.


“This includes anyone living alone, has a disability, experiences mental illness, is housebound, frail, aged, recovering from an illness or accident, or has an ongoing illness.”


Ms Bettison says t’s also a good idea for people to consider any relatives or friends who fit into this group, and ask them whether they need assistance to register.


To register for this service in South Australia by calling 1800 188 071 or email This email address is being protected from spambots. You need JavaScript enabled to view it.


Telecross REDi was established in response to the January and February 2009 heatwaves that claimed many lives and hospitalised many more.


Since then, it has provided assurance for clients, their families and carers who know that their loved ones are regularly contacted during extreme heat events.


For more information about extreme heat, including tips on how to stay safe, see South Australia's or


22 December 2015.