In-home care recipients being 'fleeced'

The ABC Lateline program has reported on complaints from seniors about exorbitant fees being charged by not-for-profits after recent changes to in-home care.


The ABC report can be accessed at -


As of July 2015, consumers who receive a government funded home care package have the freedom to choose their service provider.


Not only that, but they are able to choose the type of services they receive, when they receive those services and where those services are provided.


This is a game-changer for the industry which has previously been flawed by a lack of consumer choice.


However, complaints have been made by in-home recipients who say their packages are being fleeced by not-for-profit providers and they feel they are being taken advantage of. In some cases, seniors are being charged administration and case management fees that take up a third or nearly half of their total package.


Martin Warner, founder and owner of Home Instead Senior Care said “Consumer Directed Care has provided seniors greater choice and control over their care, the funding they receive and how it is being spent.


"We encourage all seniors to take a good look at what funding they are entitled to and exactly how those funds are being spent by their provider. Shop around and choose a quality senior care provider who can provide you the best value for your money.”


30 September 2015.