New practitioner service to assist with veteran mental health treatment

A new rural and remote area Practitioner Support Service (PSS) will provide expert advice and consultation to doctors and agencies around Australia who are supporting and treating veterans with mental health issues.


The service was launched on 27 July 2018 by the Minister for Veterans’ Affairs, Darren Chester.


Mr Chester said that professionals, when working with veterans who have complex issues, will now be able to gain access to a panel of highly experienced veteran and military mental health specialists.


“This initiative will strengthen the ability of health professionals and ex-service organisations across Australia to provide appropriate support to veterans in need,” Mr Chester said.


“The service can be accessed by calling 1800 VET777 or through the Phoenix Australia website ( which also provides links to best practice and professional development.


“A general practitioner, for example working with an individual veteran, in a rural or remote setting will be able to get expert specialist advice on how to best treat and support an individual with complex PTSD, pain or other mental health issues.


In 2016, the Australian Government provided $6 million to Phoenix Australia to establish the Centenary of Anzac Centre (the Centre) to target early intervention for mental health treatment for veterans. The Centre comprises a Treatment Research Centre and a PSS.


The Centre will investigate and test new treatments for PTSD and other mental health conditions and provide expert advice and support to mental health practitioners.


“The PSS is the second arm of the Centre and aims to provide a multidisciplinary focus and guidance on the treatment of complex mental health problems in veterans and military personnel.


“The PSS will engage with a network of clinical experts and other leaders in the field to ensure specific advice is matched to practitioners’ needs and will use a variety of communication methods to ensure the service is available to all practitioners.


“Phoenix Australia has been an international leader in veteran and military posttraumatic mental health for over 20 years, and through the Centre, will greatly assist DVA and the Government in developing innovative policy, programs and services to improve mental health services provided to veterans and their families.”


Veterans and Veterans Families Counselling Service (VVCS) can be reached 24 hours a day across Australia for support and free and confidential counselling. Phone 1800 011 046 (international: +61 8 8241 4546). VVCS is a service founded by Vietnam veterans.


29 July 2018.